Terms & Conditions

Effective Date: July 6, 2026  

These Terms of Use (“Terms”) govern your access to and use of the Banquet Flow website and software services (collectively, the “Service”), provided by Banquet Flow (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.  

  1. Acceptance of Terms

By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Banquet Flow.  

  1. Changes to Terms

We reserve the right to modify or update these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the “Effective Date” at the top. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.  

  1. Eligibility and Account Registration
  • a. Eligibility: To use the Service, you must be at least 18 years old and have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that you meet these eligibility requirements.  
  • b. Account Registration: You may need to register for an account to access certain features of the Service. You agree to:  
  • Provide accurate, current, and complete information during registration.  
  • Maintain and promptly update your account information.  
  • Keep your password secure and confidential.  
  • Notify us immediately of any unauthorized use of your account.  
  • Accept responsibility for all activities that occur under your account.  
  1. Your Use of the Service
  • a. License to Use: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations globally.  
  • b. Usage and Storage Limits: Subscription tiers are subject to specific resource limits, including venue counts, user seats, and media/data storage caps (Essential: 5 GB; Professional: 15 GB; Premium: 50 GB) as specified on our Pricing page. We reserve the right to enforce these limits, restrict access, or require plan upgrades if your account systematically exceeds these parameters.  
  • c. Prohibited Conduct: You agree not to: 
  • Use the Service for any illegal or unauthorized purpose.  
  • Interfere with or disrupt the integrity or performance of the Service.  
  • Attempt to gain unauthorized access to any part of the Service or its related systems.  
  • Upload or transmit any viruses, malware, or other harmful code.  
  • Use the Service to send unsolicited communications (spam).  
  • Copy, modify, distribute, sell, or lease any part of our Service or its software.  
  • Misrepresent your identity or affiliation with any person or entity.  
  • d. User Content: You are solely responsible for any data, information, or content you upload, submit, or transmit through the Service (“User Content”). You represent and warrant that you have all necessary rights to your User Content and that it does not violate any third-party rights or applicable laws. We are not responsible for any loss or corruption of your User Content.  
  1. Subscription, Free Trials, Add-Ons, and Payments
  • a. Subscription Plans: Access to the Service is provided on a flat-rate subscription basis (Essential: $149/mo; Professional: $220/mo; Premium: $350/mo). You agree to pay all applicable fees for your chosen plan as described on our Pricing page. All subscription fees are non-refundable unless otherwise explicitly stated.  
  • b. 30-Day Free Trial: We offer a 30-day free trial ($0 upfront) for selected plans. You may cancel your subscription at any time during the trial period directly from your dashboard without charge. Unless canceled prior to the trial expiration, your subscription will convert into a paid recurring plan based on the billing details provided.  
  • c. Operational Add-Ons: Optional add-ons (including Custom Domain Branding at $49/mo, Advanced Reports at $29/mo, and Data Migration & Setup for a one-time $99 fee) are billed in addition to your base plan. One-time setup and migration fees are non-refundable once service implementation begins.  
  • d. Billing and Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date via your dashboard. You authorize us to charge your designated payment method for all recurring subscription fees and active add-ons.  
  • e. No Transaction Fees: Banquet Flow operates on a flat-rate monthly model. We do not charge per-booking commissions or hidden convenience fees on your client transactions.  
  1. Intellectual Property & White-Labeling

All intellectual property rights in the Service, including software, design, code, graphics, and trademarks, remain the exclusive property of Banquet Flow. Where white-labeling or custom domain options are enabled under applicable plans (e.g., Premium plan or Custom Domain Add-on), you are granted a limited license to display your branding on the client portal. The underlying platform architecture remains exclusively ours.  

  1. Third-Party Integrations

The Service may integrate with third-party applications and APIs (including Google Calendar, payment processors, and SMS notification gateways). Banquet Flow does not control and is not liable for third-party downtime, service modifications, or failures originating from external API providers.  

  1. Disclaimers and Limitation of Liability
  • a. Disclaimer of Warranties: THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.  
  • b. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, BANQUET FLOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, USE, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO BANQUET FLOW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.  
  • c. Operational Data Accuracy: While the Service provides operational tools (e.g., automated kitchen display sync, menu costing, scheduling, POS/accounting integrations), you remain responsible for verifying critical operational data. Banquet Flow is not liable for operational disruptions, double bookings, scheduling conflicts, or financial discrepancies resulting from user data entry or software glitches.  
  1. Indemnification

You agree to indemnify, defend, and hold harmless Banquet Flow, its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or use of the Service.  

  1. Governing Law, International Dispute Resolution, and Arbitration
  • a. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.  
  • b. Binding Arbitration: All disputes or claims arising out of or relating to these Terms or the Service shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) (or ICDR rules for non-U.S. entities). 
  • c. Remote Proceedings: Arbitration hearings shall take place virtually/remotely or in Harris County, Texas, USA. You agree to submit to personal jurisdiction in these proceedings and waive objections regarding an inconvenient forum. 
  • d. Class Action Waiver: ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. 
  1. Global Operations and Privacy Compliance

The Service is hosted and operated globally. Users accessing the Service outside the United States are responsible for compliance with local regulations, cross-border data transfer laws, and privacy frameworks (including GDPR, PIPEDA, and local tax requirements). 

  1. Termination

We may suspend or terminate your account immediately without prior notice if you breach these Terms. Upon termination, your right to use the Service ceases immediately.  

  1. Miscellaneous
  • a. Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Banquet Flow.  
  • b. Severability: If any provision is deemed invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full force.  
  • c. Assignment: You may not assign or transfer these Terms without our prior written consent.  
  1. Contact Us

If you have questions regarding these Terms: 

  • Email: info@banquetflow.com  
  • Phone: 832-839-4771  
  • Address: Sugar Land, TX 77479, USA